Outsourcing Service

With Leading Edge Information, your IT infrastructure is managed by a team of professionals.


The requirement for in-house IT support has changed in recent years. Small and medium size businesses are faced with highly challenging tasks around e-commerce and often traditional in-house systems are still not matching the business needs and complexities. The IT Manager has fewer resources these days. Leading Edge Information outsourcing services are designed to enhance the need for in-house IT staff to support the day-to-day "nuts-and-bolts" of the IT infrastructure, allowing organisations to free up personnel to focus on core roles such as project management and strategic planning for the organisation.

Major Benefits:
  • Gain access to world-class technical expertise and project management;
  • Improve company focus;
  • Reduce and control your IT operating and support costs;
  • Free up internal resources for other purposes;
  • Maximise return on IT investment; and
  • Ensure maximum network uptime.

3 Easy Steps to get started

Identify requirement:
Initial meeting to gather requirements and 
client's expectation.

Site Audit:
Comprehensive audit of Client's IT infrastructure

Service Level:
Recommend service level that matches the requirements.


Engineered Workgroup Solution based on Best-of-Breed Technology

Our outsourcing solution continues to undergo testing on a daily basis as new  patches and fixes are introduced, and as new problems and issues are brought forward. As more companies become a part of this outsourcing solution, the economies of scale increase, as there are more and more environments with similar structures. Issues that are resolved in one environment make it that much easier to diagnose and fix those issues in other environments, possibly without the client even knowing there was ever a problem. This allows small and medium sized enterprises which have partnered with Leading Edge Information to have networks which rival that of much larger companies.

Leading Edge Information guarantees that there will always be a live person to take your technical support call during our regular business hours and to log a call via our web page is simple and is accessible 24 x 7.

Leading Edge Information's Outsource Service Pack (OSP) - Summary Table
What's Included On Demand 6OSP-3 3OSP-5 6OSP-10 12OSP-30 COS - Customised Outsource Service
Period covered from date of purchase (months) NA 6 3 6 12 12
Number of on-site hours included NA 3 5 10 30 Unlimited
Online helpdesk submission NA 24 x 7 access 24 x 7 access 24 x 7 access 24 x 7 access 24 x 7 access
Free telephone support included (hours)
8:30am-5:30pm
NA 1 1 2 6 Unlimited
Priority call handling NA NA NA NA NA Yes
Proactive support NA NA NA NA NA Yes
Response charters NA

Calls answered within 2 mins. Onsite within 4 hrs.

Calls answered within 2 mins. Onsite within 4 hrs. Calls answered within 2 mins. Onsite within 3 hrs. Calls answered within 2 mins. Onsite within 3 hrs. Calls answered within 2 mins. Onsite within 2 hrs.
Cost (includes GST) From $130/hr. $462 $660 $1,210 $3,300 From $1,000/qtr

Click here to download the outsourcing service information sheet

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